FAQs

I placed an order, but I have not received my product key. What should I do?Omar2021-04-06T15:37:54+00:00Usually, we will deliver download link and product key to your Email box within 5-10 Min after we receive your order, so please check if you left a correct Email address first. And, please check Spam/Junk folder if you didn't receive items in time. Rarely we will delay delivery, because sometimes the product is out of stock, and we need several hours to get it in stock from Microsoft. You can contact us via email (sales@instant-key.com) to ask for your order status.

Can Windows license be used on my local language?Omar2020-12-06T20:23:46+00:00Yes youn install any Windows operating system with your language, our products are supported by multi-language installations files, you just need to download setup for your language.

What should I do? If the product key downloaded can’t activate the software?Omar2020-12-06T20:24:05+00:00

1. Please make sure the software on your PC is downloaded from our link.
2. Please make sure you have installed correct version of software you have purchased (check for versions, example: Windows can be installed as Pro, Home, Enterprise, before you buy check the version of software, and then purchase same version you have)
3. Please first remove any older versions of software (Office packages) when you want to install software you purchased from us
4. If the steps above you have done, and the product key can't work still, please cut a screenshot of the error message and your system page screen, and sent it to us by Email, or live chat and we will check the issue and help you solve it as fast we can

How Will I receive download link and product key if I order a product ?Omar2020-12-06T20:23:52+00:00Once you order a software licence , we will send you download link and product key to your Email box, after your payment is confirmed.

Are the licenses provided by instant-key genuine from Microsoft ?Omar2020-12-01T14:52:06+00:00

Yes, our software is genuine from Microsoft.